Shipping policy

Processing time
Orders are processed within 1-3 business days. During this time, we prepare your order and hand it off to our shipping carrier.

Delivery time
Once shipped, delivery typically takes 5-12 business days, depending on your location. You will receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.

Shipping cost
Shipping costs are calculated at checkout based on your order and delivery address.

Order tracking
As soon as your order ships, we will send you a confirmation email with a tracking number. If you have not received tracking information within 3 business days of placing your order, please contact us at sellertijcproduct@gmail.com.

Delays
Occasionally, deliveries may take longer than expected due to customs, weather, or carrier delays outside our control. We appreciate your patience, and we are always here to help if your order is taking longer than expected.

Lost or missing packages
If your tracking shows your package was delivered but you have not received it, please check with neighbors and your local carrier first. If you still cannot locate it, contact us at sellertijcproduct@gmail.com and we will help you resolve it.

Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but reach out to us as soon as possible after placing your order if you notice a mistake and we will do our best to help.

Questions
If you have any questions about your shipment, contact us at sellertijcproduct@gmail.com. We typically reply within 24 hours.